Order Tracking & Status
Tracking Your OrderIf you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”. If your order states “Awaiting Fulfillment”, your order has been received and is being processed by our warehouse. If your order has “Shipped”, you will see a delivery tracking number.
If you do not have an account, please contact our customer service team. We will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready.
Change or Cancel Your Order
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please contact customer care at the provided numbers.
Add Items to an Order You Just Placed
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order or waive shipping on this new additional order.
You may email us at: CustomerCare@malabasy.com. Please reference your previous order number.